Group Chief Executive Officer
Mr Shia Kok Fat
Mr Shia currently serves as the Group Chief Executive Officer of Medilink-Global UK Limited which currently has a market presence in Malaysia and several ASEAN Countries as well as China.
An Accountant by training, he had served as an Internal Audit Manager at Telekom Malaysia Berhad during his initial career from 1986 until 1993. After leaving Telekom Malaysia, he ventured into Software Development and Systems Consulting business; mainly undertaking computerization projects for Medical Clinics and Hospitals until year 2000. During this period, he also pursued his professional study in Healthcare Management at the Edith Cowan University, Australia.
He co-founded Medilink-Global Malaysia in the year 2001 and later spearheaded its business activities beyond the Malaysian markets such as Singapore, Vietnam, Thailand, Indonesia, Bangladesh and China; providing Health-tech and System solutions as well as Third Party Administration (TPA) services to the health insurance industry and corporate organizations.
Group Chief Operating Officer
Mr Foo Kin Voon
Mr Foo currently serves as the Chief Operating Officer of the Group. He provides valuable contribution on internal controls and plays instrumental role in improving operational efficiency and effectiveness as well as ensuring regulatory compliance based on industry standards.
Mr Foo oversees the entire operations of the Group’s business activities; focussing on service delivery, fulfilment of contractual obligations, operational improvement of existing business processes to meet new standards or goals as well as driving change management initiatives in meeting future challenges.
Having served at strategic level management in several multinational insurance companies such as AIA, AIG, Zurich and Sunlife for more than 20 years, Mr Foo contributes significantly to the TPA operations in ensuring a high standard of professional practice expected by the Insurance Industry.
Group Chief Financial Officer
Ms Jessie Wong
Ms Jessie Wong received her professional training from the Institute of Chartered Secretaries and Administrators (ICSA, UK) and particularly in health insurance from the Malaysian Institute of Insurance. Having spent 12 years of working experience in general accounting, corporate secretarial practice and financial administration prior to joining the Group in the year 2000, she had played a very instrumental role in developing the company's commercial model and its TPA operations and processes. She was also practically involved as a functional Business Analyst in all the company's major System/Software implementations in the insurance industry and continues rendering functional support, advice and business process consulting for our clients.
As the Group CFO, Jessie was intensively involved in and had developed in-depth knowledge and experience in structuring major TPA contracts and Software License Agreements with the clients. She was instrumental in the formulation, documentation and implementation of the standard operating procedures and processes for the entire operation and processing of claims involving In-patient (H&S Schemes) and Out-patient Employees' Health Benefit Schemes. With her extensive experience spanning more than 20 years in supporting the Group's business activities in Malaysia and the overseas market, she contributes significantly to steering the strategic business direction of the Group.
Group Chief Technology Officer
Mr Wasim Reza
Mr Wasim played an instrumental role in launching our Electronic Claims Clearing System (ECCS) which comprises Credit Card Terminals deployed at healthcare institutions and facilities which are connected via phone lines or Internet Protocol (IP) to our server-based Claims Management Systems to perform real time eligibility verification of plans and benefits as well as on-line processing and validation of high-volume low-value out-patient claims transaction in the Year 2001.
His area of experience includes not only the design and implementation of complex information technology solutions but also an in-depth knowledge of the healthcare claims system and business processes.
He had successfully implemented several Enterprise Claims Management System projects in Malaysia, Singapore, China, Indonesia and now plays a key role in overseeing the rollout of the entire TPA system and infrastructure for our Bangladesh TPA operation.
In the area of Digital Data Exchange with Healthcare Providers to Payors, he led a team which successfully accomplished the integration of Medilink System with MediClaim (the Health Information Exchange operated by the Singapore Government) for an Insurance Company). Moving on he led his team in developing and implementing a Digital Data Exchange platform, known as MEDIBRIDGE in Malaysia during year 2021.
Prior to joining the Group, his working experience includes the management of the entire IT operations for a managed care organization. His journey in healthcare started with the implementation of the Hospital Information System and Clinic information system in year 1996.
Electronic Claims Clearing System (ECCS) which comprises Credit Card Terminals deployed at healthcare institutions and facilities which are connected via phone lines or Internet Protocol (IP) to our server-based Claims Management Systems to perform real time eligibility verification of plans and benefits as well as on-line processing and validation of high-volume low-value out-patient claims transaction.
Group Medical Advisor
Dr Shahjahan Bin Kassim Syed Ahmad
Dr Shahjahan has extensive knowledge & experience in the medical Insurance field; having worked at a renowned International Insurance company for more than 10 years; rendering professional advice in medical underwriting, claims review, fraud investigation and audit. He provides technical advice on medical claims and regularly conducts technical training to uplift the technical skills of our Claims Assessors.
Dr Shahjahan received his Post Graduate Degree in The Field of Allergy, from Imperial College, London. With over 20 years of experience in General Practice, Dr Shah is focused on allergy diagnosis, preventive treatment and allergy immunotherapy.
Senior Manager, TPA Operation
Ms Ong Siew Fun
Ms Ong is a qualified Associate of the Malaysian Insurance Institute since early 1990s with more than 15 years of experience in underwriting and claim processing with various insurance companies. Ms Ong joined Medilink-Global as Claims Manager in the year 2011. She is oversees the entire TPA operation and activities; covering customer service helpline, cashless and reimbursement claim processing, quality assurance and data processing (corporate setup, benefit plan setup, member’s data enrollment and medical card production)