1. When was Medilink-Global UK Limited ("Medilink-Global") incorporated?
Medilink-Global UK Limited was incorporated in Jersey on 7th January 2008 and publicly listed on the Alternative Investment Market of the London Stock Exchange on 18th November 2008. Today, Medilink-Global has operational presence and healthcare providers’ network in China and all major South East Asian countries
2. What are Medilink-Global's pricipal activities?
Medilink-Global is principally involved in providing regional third party claims administration (TPA) services, medical second opinion services, emergency medical assistance facilitation services, healthcare management services and operating a state-of-the-art electronic healthcard network infrastructure to facilitate healthcare claim processing.
3. What is Medilink-Global's establishment of provider network ?
Since its establishment, Medilink-Global has an established network of more than 2,000 health providers, comprising primary care physicians, secondary care medical centres and tertiary care hospitals. Through these networks of healthcare providers, Medilink-Global provides its range of services to more than 20 global insurance companies, covering more than 2,000,000 insured health plans beneficiaries
4. How does Medilink-Global operate its Third Party Administration Services (TPA)?
Medilink-Global operates its state-of-the-art electronic healthcard network infrastructure to facilitate healthcare claims processing and is presently the only TPA with regional presence operating in South East Asia and Greater China, having deployed Asia's first secured and trusted electronic healthcard network.
5. How does Medilink-Global's electronic healthcard used to process outpatient and inpatient medical claims?
Medilink-Global offers its TPA services to facilitate the administration of both the inpatient and out-patient healthcare schemes of corporate organizations and insurance companies. The Medilink-Global System facilitates online real-time eligibility verification and confirmation of benefits as well as automated adjudication of out-patient healthcare claims.
6. How is a Medilink-Global member recognized when visiting a healthcare panel provider to seek treatment?
Each member carries an electronic healthcard, which is presented to the registration desk in the Physician's Office when seeking treatment. The card shall be swiped at the EDC Terminal, which sends electronic signals to Medilink-Global's back-end server which in turn returns an impulse back to the EDC Terminal within seconds.
7. What are some of the services provided by Medilink-Global under the outpatient and inpatient?
- On-line Pre-consultation eligibility verification
- On-line Post-consultation claims data capture and validation
- Payment processing
- Administrative arrangements for financial guarantees
- Post-admission follow-up
- Communication of disapproval or non-admissibility of medical diagnosis
- Pre-discharge - adjudication of hospital bills
- Post-discharge claims documentation
8. What are some of the core products and services offered by Medilink-Global?
- Third Party Administration Services (TPA)
- Medical Second Opinion (MSO)
- Cross Border Healthcare (CBH)
- Traditional Chinese Medicine (TCM)
- Emergency Medical Assistance Services (EMA)
- E-Health Management (EHM)
- Medilink-Global's Technologies - Electronic Claims Clearance System (ECCS)
9. Why does Medilink-Global proudly say that it has a "secured and trusted technology"?
Every EDC terminal deployed and installed with the Healthcare Providers is loaded with Medilink-Global's proprietary software to authenticate Medilink-Global compliant healthcards. Similar to a credit card verification procedure, the front-desk users at the Healthcare Providers swipe a Medilink-Global-compliant healthcard on the designated EDC terminal to verify eligibility when a cardholder seeks treatment. Medilink-Global's ECCS is a comprehensive suite of highly customized application systems for healthcare claims processing and healthcare data management. The software was designed to manage various databases pertaining to the Healthcare Payers and its Members, their health plans, benefits, coverage, exclusions and pre-existing conditions.
10. What are some of the benefits and values of Medilink-Global services to our Clients?
- Increases Operational Efficiency through On-line-real-time Eligibility Verification
- Improves Customers’ Satisfaction through simplified Medical Claims Submission Process at Point-Of-Care
- Enhances effectiveness in the management of moral risk, operational risk, financial risk and technology risk
- Facilitates concurrent review and enables claims cost containment capability
- Facilitates utilization management through real-time monitoring capability and various exception alerts and reports
- Facilitates tracking and reporting of employees’ absenteeism from work
- Instant healthcare activation and deactivation upon request from customers
- Improves the standard of security in data management and ensuring high availability
- Timely reporting and alerts via the World Wide Web and mobile phone
- “Paper-LESS” claims administration
- Improve healthcare information and cost management
- Minimizing frauds and abuses
- Enable Cross Border access to care (an option for healthcare payors and members)
- Facilitates access to hospitals through its hassle free processes and its wide network of healthcare providers in the South East Asia region and China
